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Refund Policy

Last Updated: 2 August 2026

1. Digital Goods

UNCHAINED 3D sells digital goods — 3D wallpapers, icons, widgets, docks, motion icons, and AI-generated content — delivered instantly via download or in-app unlock. Because digital goods cannot be returned once delivered, all purchases are treated as final sales once the transaction has been confirmed on the Polygon blockchain.

2. Refund Eligibility

We may issue a refund in the following limited circumstances:

  • The purchased content is materially defective or does not match its description.
  • The transaction failed on-chain but your wallet was charged.
  • The content is removed from the platform after purchase and no replacement is offered.

Refund requests must be submitted within 14 days of purchase.

3. How to Request a Refund

To request a refund, email us at unchained3dwallpapers@gmail.com with:

  • Your wallet address used for the purchase
  • The transaction hash (TxHash) from Polygon
  • The title or ID of the purchased item
  • A description of the issue

We will review your request within 7 business days and respond with a decision. Approved refunds are processed back to the original wallet address where possible, or via an alternative arrangement if the on-chain transaction cannot be reversed.

4. Blockchain Limitations

Cryptocurrency transactions on Polygon are irreversible once confirmed. If a refund is approved, we cannot "reverse" the blockchain transaction. Instead, we will:

  • Send an equivalent amount of POL to your wallet, or
  • Issue a store credit / unlock code for alternative content of equal value.

5. Australian Consumer Law

Nothing in this policy excludes, restricts, or modifies any consumer guarantee, right, or remedy that you may have under the Australian Consumer Law (ACL) or any equivalent consumer protection legislation in your jurisdiction. If you are a consumer under the ACL, you are entitled to a replacement, refund, or compensation for major failures, and you may also be entitled to have the content repaired or replaced if it fails to be of acceptable quality.

6. Creator Earnings

Refunds for purchased creator content may affect creator payouts distributed via Splits contracts. In cases where a refund is processed after a creator has been paid, we reserve the right to recover the refunded amount from future creator payouts or adjust the creator's account balance.

7. Contact

For refund inquiries, please contact us: